Shipping and returns
Deliveries within Germany are free of charge. If you’re living outside of Germany, you can see the cost of delivery before ordering by placing your items in the basket, adding your postcode and country and pressing calculate.
After concluding your purchasing process, you will receive an order confirmation per mail where you will find all the necessary information. Your order is then sent to our warehouse where it will proceed through packaging and shipped not later than 24 hours after ordering. When your order finally leaves our warehouse, you will get a notification including a tracking number. You can then follow your delivery whilst on its journey to you. If there’s a problem with the delivery, the delivery status hasn’t changed in a week or your tracking number hasn’t been attached to your notification, please send us an email with your order number at firstname.lastname@example.org. We will get in touch with the shipping company. Normally we will send you a spare packet instead of waiting for the “lost” one. It would simply take too long to get to you in time for full satisfaction.
Of course, you can make use of your compulsory right of return within the scope of the statutory provisions. Within 4 weeks of the e-mail confirming shipment you can send unworn and unwashed items back to us without giving reason. If that’s the case, just contact us at email@example.com. We will send you a form to fill out. Please enclose the form in the parcel with the items that you would like to return. We would love to receive it in its original packaging. You will receive the refund in the same payment method used for the purchase.
Same applies for items that show defects in materials and workmanship. Then we will send you a spare package. (Excluded from this are articles that show wear and tear because of its wearer.)